Privacy policy

• Account data: your name, email address, and either a password hash or your Google account identifier if you sign in with Google.
• Content: the prompts, files, and conversations you submit and the responses generated for you.
• Long-term memories: short facts or preferences derived from your conversations, if memory is enabled.
• Usage data: per-request metadata such as time, model, token counts, cost, latency, status, and API key used.
• Technical data: IP address and browser user agent for sessions, security, and abuse prevention.

• To provide the service: generate responses, keep conversation history, and personalize answers with memories you allow.
• To meter usage, apply plan limits, and maintain your credit balance and billing records.
• To secure the service: authenticate you, detect abuse, enforce rate limits, and investigate incidents.
• To operate and improve reliability (for example, monitoring error rates and latency).

We do not sell your personal information, and we do not use your content to train our own models.

GLAVYN AI runs on Scify Technologies' AI infrastructure, which includes cloud AI computing services from third-party providers that act as our data processors. To generate a response, your prompt, conversation context, attached files, and relevant memories are processed by this infrastructure. We use paid enterprise service terms under which these providers may not use your content to train or improve their own models; they may keep it for a limited time to detect abuse, as their terms require. Processing may take place outside your country, including outside India. You can ask us which providers process your data by writing to us (see Contact).

Payments are processed by Razorpay. When you pay, you enter your card, UPI, or bank details directly with Razorpay; we never see or store full card numbers or bank credentials. We receive the payment status, amount, method type, and Razorpay's payment and order identifiers, which we keep as billing records.

Conversations are stored so you can return to them. Long-term memory stores brief, durable facts (for example, a preferred programming language). It is designed not to store passwords, API keys, payment card numbers, government ID numbers, or contact details. You can review, approve, or delete memories, or turn memory off, in your dashboard. Memories are only ever used for your own account.

We share information only with: the AI processing providers described above; our payment processor (Razorpay); infrastructure providers that host the service; and authorities where required by law. Administrators at Scify Technologies can access account, usage, and billing records to operate and support the service.

We keep account data while your account is active. Deleted conversations, files, and memories are removed from the product immediately and purged from storage on a rolling schedule; uploaded file contents are deleted within 30 days. Usage and billing records are kept as long as needed for accounting and legal obligations.

Traffic is encrypted with TLS. Passwords are hashed with Argon2id, API keys are stored only as keyed hashes, and provider credentials are encrypted at rest. Access to each account's data is isolated and administrative actions are audit-logged.

You can access and update your profile, delete conversations, manage memories, revoke API keys, and sign out of sessions. Depending on where you live, you may have rights to access, correct, delete, or port your personal data, or to object to processing. To exercise them, contact us.

For privacy questions or requests, contact SCIFY TECHNOLOGIES Pvt Ltd through the contact details published at scify-tech.com.